Frequently Asked Questions

Placing an order is easy. Simply browse our collection, select the items you love, choose your size and color, and click “Add to Cart.” When you’re ready, proceed to checkout and follow the simple steps to complete your purchase.

Yes, we offer free shipping on all orders across India, regardless of the order total. It’s our way of making your shopping experience more enjoyable.

We accept major Debit/Credit cards (Visa, MasterCard, American Express) and other secure payment options like UPI & more for your convenience.

We only accept prepaid orders, we do not offer COD at the moment.

Yes, we offer international shipping on request to many countries. Please feel free connect us on email or on WhatsApp for the same, we’ll be happy to assist you.

Please note: All customs, duties or any other charges will be borne by the customer ordering internationally.

We do not offer return but we do exchange products in some circumstances. Please refer to our Return & Exchange Policy for detailed information.

Yes, we provide a size guide for each product to help you make the right choice. If you have further questions, feel free to contact our customer support team.

We are committed to transparency in our pricing. We don’t charge any import duties, taxes, or customs fees associated with all the international brands you shop with us in India ,so you can shop hassle-free.

You can easily track your order by logging into your account and visiting the “Order History” section. We will also send you email updates or SMS with tracking information.

You can reach our customer support team by emailing us at info@swaye.in or using the contact form on our website. We aim to respond within 24 hours.

We process your orders promptly,
Changes or cancellations are not possible once the order status is confirmed.

Don’t forget to follow us on Instagram to know more about the upcoming collection available for pre-order.
Pre order is also available for some items on request with the confirmation from our team regarding the availability of a sold out product.

Always refer to the care label inside your garment for specific washing instructions.
Some garments may have special care instructions, always check for any special or specific care requirements on the care label.

If you encounter any issues with our website or your order, please don’t hesitate to contact our customer support. We are here to assist you in resolving any problems you may encounter.